Table 3

Comparison of consultation features postulated to influence recall in telephone and face-to-face patients

FeaturesAspect of consultationTelephone % (n=50)Face-to-face % (n=94)p Value
%%
Repetition of instructions/advice (% yes)Diagnosis11170.45
Advice28470.04
Prognosis270.37
Safety-net17140.80
Did the general practitioner (GP) check patient understanding (% yes)Diagnosis020.80
Advice820.19
Prognosis00
Safety-net00
Did the GP ask the patient to repeat advice? (% yes)Advice00
Safety-net00
Summarising advice at end of consultation (% yes)17150.96
Did the GP use technical language without explaining meaning? (% yes)Diagnosis480.56
Advice030.53
Did the GP use specific (eg, it will clear in 3 days) or general language (eg, it will clear in a few days) or both (no advice/specific/general/both)Advice8/75/17/08/77/13/20.70
Prognosis83/13/4/071/11/18/00.08
Safety-net57/21/21/060/17/23/00.82
Did the GP make use of written material (if mentioned on the audio recording)? (% yes)030.53
  • Figures shown are percentages of consultations with each feature present, except for the questions on specific or general advice, where the figures are percentages showing no advice/specific/general/both. Some consultations used more than one strategy.