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Conflict management: a primer for doctors in training
  1. D C Saltman1,
  2. N A O’Dea2,
  3. M R Kidd1
  1. 1Discipline of General Practice, University of Sydney, Australia
  2. 2Educational Consultant, EdAct Consultancy, Australia
  1. Correspondence to:
 Professor D C Saltman
 Discipline of General Practice, University of Sydney, 37A Booth St, Balmain 2041, NSW, Australia; deborah{at}gp.med.usyd.edu.au

Abstract

Conflict in the health arena is a growing concern and is well recognised for doctors in training. Its most extreme expression, workplace violence is on the increase. There is evidence that many conflicts remain unsatisfactorily resolved or unresolved, and result in ongoing issues for staff morale. This paper describes the nature of conflict in the health care system and identifies the difference between conflict and disagreement. Using a conflict resolution model, strategies for dealing with conflict as it arises are explored and tips are provided on how to effectively manage conflict to a satisfactory resolution for all parties.

  • conflict management
  • conflict resolution
  • training

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Footnotes

  • Funding: none.

  • Conflicts of interest: none declared.

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