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Postgrad Med J 2004;80:615-616 doi:10.1136/pgmj.2003.013797
  • Audit

Non-attendance at clinic: cycles of audit of a consultant based gastroenterology outpatient department

  1. M C Bateson
  1. Correspondence to:
 Dr M C Bateson
 Bishop Auckland General Hospital, Co Durham DL14 6AD, UK; malcolm.batesonsmtp.sdhc-tr.northy.nhs.uk
  • Received 20 August 2003
  • Accepted 27 August 2003

Abstract

Attempts were made to reduce defaulting rates for new appointments to see a consultant in a general medical and gastroenterology clinic. Despite optimising the operation of the clinic, the non-attendance rate remained unsatisfactory, and comparable to the average for the NHS. There were short term improvements in defaulting rates, which appeared to result from extraneous factors such as a general election and moving to new buildings. Though efforts to improve attendance rates seem appropriate to conserve resources, no definite recommendations can be made on the results of this study.

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