ORIGINAL ARTICLE

Measuring the quality of referral letters about patients with upper gastrointestinal symptoms

M Jiwa¹, M Coleman², R K McKinley³

¹ Doncaster and Bassetlaw Hospitals NHS Foundation Trust, Doncaster, UK
² Kingthorne Group Practice, Kingthorne House, Doncaster, UK
³ Clinical Consultation Research and Development Unit, Department of Health Sciences, (General Practice and Primary Health Care), University of Leicester, UK

Correspondence to:
Correspondence to:
Dr M Jiwa
Doncaster and Bassetlaw Hospitals NHS Foundation Trust, Armthorpe Road, Doncaster DN2 5LT, UK; m.jiwa{at}sheffield.ac.uk

Background: General practitioners state the reason for referring patients in referral letters. The paucity of information in these letters has been the source of criticism from specialist colleagues.

Objective: To invite general practitioners to set standards for referral letters to gastroenterologists and to apply these standards to actual referral letters to one specialist gastroenterology unit.

Methods: A scoring schedule was designed based on the responses to a questionnaire survey of a large sample of all general practitioners in one locality. Altogether 350 consecutive letters to a district general hospital about patients referred for an upper gastrointestinal specialist opinion were subsequently scored using the schedule.

Results: 102 practitioners responded to the survey. Their responses imply that colleagues assess and record findings on 18 potential features of upper bowel disease. In practice most referral letters address fewer than six features of upper bowel disease. The mean number of positive features of upper gastrointestinal disease reported in each letter was one.

Conclusions: This study reported a failure to meet "peer defined" standards for the content of referral letters set by colleagues in one locality. Referral letters serve many purposes, however, encouraging full documentation of specific clinical findings may serve to increase the pre-referral assessments performed in practice.

Keywords: referral; letter; questionnaire survey; gastroenterology

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